When shopping at Vogue-Eyewear.com you can always change your mind.
You can decide to withdraw from the contract and to return any product purchased on Vogue-Eyewear.com for any reason within 30 days from the receipt of the shipment.
In order to exercise your withdrawal rights, return the product and obtain the refund, just call 844-486-3484 or email our Customer Service at email@example.com who will create the Return Label & Authorization for you. The purchased item(s) will have to be returned to Luxottica at the address stated on the Return Label, at the latest within 14 days after the date you informed us of your decision to cancel, or in any event, from the date on which, in accordance with all applicable laws and with the Terms and Conditions of Sale, you exercised your withdrawal rights.
- You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 15 business days of receipt.
- Any direct costs that we have to incur in relation to the return of the item(s) for which you exercised your withdrawal rights (if applicable) will be borne by Us.
- Except for those cases in which Luxottica has offered to directly collect the item(s) you wish to return, we reserve the right to withhold the refund until the complete and successful return of those item(s) or unless you can provide evidence that you took reasonable steps to return the item.
We only accept returns on items purchased from Vogue-Eyewear.com. Items purchased from Authorized Vogue-Eyewear retailers must be returned to the place of purchase.
All refunds will occur using the original payment method.
Luxottica warrants their sunglasses against breakage due to defects in materials and workmanship discovered during the period of two years from the date of delivery of the goods to you. You must inform Luxottica of the above defects within a reasonable period, and, in any case, within two months, from the date on which you detected them. Scratched lenses are considered normal wear and are not covered under warranty unless the goods had such defect at the delivery. If you purchased on Vogue-Eyewear.com and need assistance, please contact our repairs & warranty office at:
Call us on 844-486-3484
[Monday - Friday 10:00 - 18:30 (EST)]
Email us on firstname.lastname@example.org
A service representative will be happy to assist you in identifying your Vogue-Eyewear product and determine the best course of action for your warranty claim.